Refund policy
Every Everstone Studio ring is custom-made to order, designed and crafted specifically for you. Because each piece is bespoke and cannot be resold, we do not offer returns, exchanges, or refunds for change of mind. We are able to offer this policy with confidence because of the collaborative, step-by-step process we follow with every customer — a process designed to ensure your ring is exactly right before it is ever manufactured.
Your approval comes first
Before any manufacturing begins, you receive a detailed virtual preview of your ring, including a video and photorealistic images. This is your opportunity to review every detail and request adjustments. Manufacturing only commences once you have confirmed that the design is correct and approved. By approving the preview, you are confirming that the design meets your expectations.
If the final product differs from the approved design
Your finished ring is crafted to match the design you approved. In the unlikely event that there is a genuine discrepancy between your approved virtual design and the final product, we will put it right. Depending on the nature of the discrepancy, this may involve adjusting, reworking, or remaking the ring so that it accurately reflects the approved design and what you were shown to expect. Our commitment is simple: the ring you receive should match the ring you approved.
To raise a discrepancy, please contact us within [7 days] of receiving your ring, with clear photographs and a description of the issue, and our team will guide you through the next steps.
Manufacturing defects
If your ring arrives with a genuine manufacturing defect, please notify us within [7 days] of delivery, along with clear photographs and a description of the issue. We will inspect the item and, where a manufacturing fault is confirmed, repair or remake it at no additional cost to you.
Delivery and transit
Your ring is dispatched via secure, fully insured courier, and we take extensive measures to protect it in transit. For full details on how your ring is packaged, shipped, and insured, please refer to our Shipping Policy:
Important
This policy applies to change-of-mind requests and does not affect any rights you may have under applicable South African consumer law, including the Consumer Protection Act.
If you have any questions about this policy, please contact us at [everrstonestudio@gmail.com].